Privacy Policy

Jeelco Elevators ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website jeelcoelevator.com or contact us regarding our elevator services in Saudi Arabia.

1. Information We Collect

When you interact with our website or contact us for elevator installation, maintenance, or consultation services, we may collect the following types of personal information:

• Full Name: To identify you and personalise our communication.
• Phone Number: To follow up on service inquiries and schedule site visits.
• Email Address: To send quotes, confirmations, and service-related updates.
• Project Details: Building type, floor count, location, and elevator specifications to prepare an accurate proposal.
• Technical Information: IP address, browser type, and pages visited — collected automatically for site analytics and security.

2. Purpose of Data Use

We use the information we collect for the following legitimate business purposes:

• Responding to service inquiries and preparing price quotations for elevator installation, modernisation, or maintenance.
• Scheduling on-site consultations and technical surveys.
• Sending project proposals, contracts, and official communications.
• Providing after-sales support and annual maintenance reminders.
• Improving our website content, services, and user experience.
• Complying with applicable laws and regulations in the Kingdom of Saudi Arabia.

3. Data Sharing and Disclosure

Jeelco Elevators does not sell, rent, or trade your personal information to any third party. We may share your data only when strictly necessary in the following limited circumstances:

• With trusted service providers (e.g., logistics partners, technical subcontractors) who assist in delivering our services, under confidentiality obligations.
• With government authorities or regulators when required by Saudi law or court order.
• In the event of a business merger, acquisition, or asset sale, where your data may be transferred as part of that transaction, with equivalent protections maintained.

4. Data Protection and Security

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), restricted access controls, and regular security reviews. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we encourage you to contact us immediately if you suspect any unauthorised use of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files placed on your device. We use:

• Essential Cookies: Required for the website to function properly (e.g., navigation, form submission).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and language preferences to improve your experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law in Saudi Arabia. General inquiry data is retained for up to 3 years. Project-related data (contracts, invoices, maintenance records) may be retained for up to 7 years in compliance with Saudi commercial regulations.

7. Your Rights

In accordance with applicable data protection regulations, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict the processing of your data where applicable.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided in Section 8 below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after changes are posted constitutes your acceptance of those changes.